Okanagan Dye Works Super Chunky

SHIPPING POLICY
Orders take 1-2 weeks to process from the order date.

All products purchased are normally shipped via Canada Post and tracking numbers will be sent in the shipping confirmation email for large items. Small items such as stitch markers, stickers, and sewing needles will be sent via lettermail without a tracking number.

Shipping times may vary due to customs if purchasing outside of Canada. Estimated delivery time within Canada is currently 2-5 business days.

RETURNS & EXCHANGES
If you have any issues with your order, please contact KCC so we can work with you to resolve any issues. Although stickers are waterproof and water resistant, they are not 100% waterproof and cannot go through the dishwasher or be soaked for long periods of time. Stickers cannot be refunded.

For all other items, our returns policy for non-faulty items lasts for 30 days, after which time we will be unable to offer you a refund. If you would like to return a product it must be in perfect, re-sellable condition and in its original packaging. All shipping costs are non refundable. The customer is responsible for arranging shipments and covering shipping costs associated with both returns and exchanges. A refund will be issued after KCC has received and inspected the customer’s returned item.

If the customer receives an item which is faulty or incomplete they are to contact KCC